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Return & Refund Policy

If you are not completely satisfied with your OSTRICHPILLOW®, no problem! You may return your OSTRICHPILLOW® order for free* within 14 days of receipt if you have purchased online at ostrichpillow.com

 

⚠ Damaged! If you want to return because the product is defective, please fill out our Damaged form here.

 

Before starting the return process here are some important info to remember

  • Only items purchased directly from ostrichpillow.com will be accepted.
  • You will receive an e-mail with the return instructions if return gets approved.
  • You will have up to 7 days to send back the item, counting from the day you receive our authorization. Returned items must be in the original packaging, including any accessories, manuals, and documentation with no signs of use and in perfect state. If your product is a LIGHTLOOP or MINI, the label around the pillow has to be intact.
  • While we try to do every effort to stretch out as far as we can, sometimes it is not possible. Only returns sent from the same country where the item was originally delivered are subject to get approved for the return process.
  • Upon arrival, return will undergo a quality control. If everything complies, we will issue a refund minus original shipping costs within 30 days. If return does not pass quality control, the order will get shipped back to you at your own expense and the case will be considered closed with no possibility to appeal.
  • We do not offer refunds for VAT, as it is the delivery country the one who imposes all customs duties, fees, and other import tariffs. We invite customers to contact custom authorities in the country or area in which they had their order delivered to ask about tax refunds procedures.
  • Returns made without our authorization will be refused.

Now that you've read what you need to do to return your product, please take a moment to fill out the return form.

 


*Canada, Argentina, Australia, Brazil, Chile, China, Estonia, Finland, Hong Kong, Hungary, India, Indonesia, Israel, Japan, Latvia, Lithuania, Macau, Malaysia, New Zealand, Norway, Philippines, Romania, Russia, Saudia Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey, UAE and Vietnam orders do not apply.

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